If you wish to order products from Kumasu Gobanten outside Japan,
we handle all international orders through direct inquiry rather than an online cart.

This allows us to confirm shipping conditions and recommend the most suitable option for each customer.

1. Choose the Product You Are Interested In

We mainly produce Go and Shogi boards made from Japanese Kaya wood, including:

  • Solid Kaya Go boards
  • Joined Kaya boards
  • Tabletop Go boards
  • Shogi boards and accessories

Because each board is unique in grain and color, it is helpful to tell us:

  • Intended use (playing, gift, commemorative piece, etc.)
  • Preferred size or thickness (if any)

If you are unsure, we are happy to suggest suitable options based on your needs.

2. Contact Us via the Inquiry Form

For international orders, using the inquiry form is required.

To help us respond smoothly, please include:

  • Your country or region
  • Product name or type
  • Preferred size or thickness (if any)
  • Quantity
  • Any questions regarding packing or delivery time

3. Shipping Availability Confirmation

After receiving your inquiry, we will check:

  • Whether shipping is possible to your location
  • Available shipping methods (air or sea)
  • Considerations related to wooden products (humidity, customs)
  • Potential shipping risks depending on the season or destination

In some cases, shipping may not be possible.
If so, we will propose alternative options when available.

4. Quotation

If shipping is possible, we will send you a formal quotation, including:

  • Product price
  • Shipping cost (varies by destination, size, and weight)
  • Packing cost (if applicable)
  • Estimated delivery time
  • Payment method

Once you confirm the quotation, we proceed with the order.

5. Packing & Shipment

For international shipping, we carefully prepare each order using:

  • Thick packing materials
  • Multiple layers of protection
  • Reinforced corners
  • Moisture control with desiccants
  • Soft protective wrapping to prevent surface damage

After shipment, a tracking number will be provided.

6. Delivery & Damage

Please inspect both the outer package and the product upon arrival.

If any damage is found, contact us promptly with photos showing:

  • The outer box
  • Internal packing materials
  • The product condition

Depending on the case, carrier compensation may apply.

7. Customs Duties & Import Fees

Depending on your country, customs duties, VAT, or import fees may be charged.
These fees are the responsibility of the customer.

Please check your local customs regulations before ordering.

Contact Us

If you are considering ordering from overseas,
please contact us with your country or region, desired product, and quantity.

We look forward to helping a carefully crafted board begin its journey to you.

Note

This page is a summary for overseas customers.
Final details will be confirmed individually through direct communication.